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IN PRODUCTION AND ONGOING MAINTENANCE

Monitor

Solartis offers comprehensive 24/7 system monitoring services to ensure smooth operations and proactive issue resolution for insurance administrators.

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Challenges in System Monitoring

CHALLENGE

Insurance administrators often face challenges with 24/7 system monitoring due to limited staffing and insufficient tools. Managing system performance, detecting potential issues early, and responding quickly can be overwhelming.

Without the right resources, downtime, integration failures, and delayed responses can lead to inefficiencies and lost business.

SOLUTION

Solartis solves these challenges with comprehensive, 24/7 system monitoring services. Our dedicated teams and advanced tools ensure constant oversight of infrastructure, business transactions, and application performance.

This proactive approach minimizes downtime, ensures smooth operations, and provides peace of mind by addressing issues before they escalate, without the need for additional staffing on your end.

Solartis Application Monitoring Tool Dashboard

Full System Monitoring Services

The Solartis production support team proactively monitors all customers’ platform usage 24/7, 365 days a year. We have various production support teams for managing and maintaining our infrastructure, customer products, and transactions running on the Solartis Insure Platform:

Infrastructure Monitoring

An Infrastructure Monitoring team maintains, manages, and monitors all infrastructure components and elements of Solartis Insure Platform like VMs, Services, Network, Security, Storage, File system, etc.

Business Unit Support

A Business Unit Support team maintains, manages, and monitors all customer-specific business transactions like submissions, quote, policies, endorsements, payments, integration, configuration changes (if required), hotfixes (required), etc.

Application Monitoring

An Application Monitoring team uses our Application Monitoring Tool (AMT) to be proactive versus reactive. It is a tool to monitor all Solartis customers’ production environments. It ensures all application services are always up and running efficiently.

Solartis monitors on a 24/7 basis for potential failures, performance issues as well as failures related to third-party system integrations. The system is used by the Solartis Application Monitoring Team and is extended to Solartis customers so they can monitor their activities themselves.

Our Tech Stack

Explore the deployment architecture and technology stack for the Solartis Insure platform. Learn how our design emphasizes modularity and scalability.

Explore Our Tech Stack

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